Work as Allround ICT employee at AWL!

Do you want to be the point of contact for IT issues within a leading international high-tech organisation? Then we would like to get in touch with you!

40 hours

MBO 3/4

Harderwijk

What do we expect?

You have a diploma at MBO level 4 in ICT and preferably at least 1 year of work experience. Have you just graduated? Then we would still like to talk to you.
Experience with Microsoft Active Directory/Entra ID and Windows operating systems (Windows 10/11, Windows Server);
Basic knowledge of virtualisation solutions such as VMware or Citrix is a plus;
Good command of the English language, both oral and written;
You are ambitious, eager to learn, reliable and customer-oriented.

What do we offer:

A pleasant and varied working environment within a collegial and ambitious team, in a challenging work environment where you can develop yourself with a lot of freedom.
A good salary between €2.900 and €4.000 gross per month, depending on your work experience;
A laptop and phone to do your job well;
A suitable (secondary) benefits package (according to the Collective Labour Agreement for the Metalelektro) with 27 holidays and 13 ADV days;
Plenty of opportunities for continued development and access to our own AWL Academy with >50 training programmes and participation in our vitality programme ‘Boost Your Life’.

Questions?

Priya Jhorai - Bholasingh

Corporate Recruiter

Ask me a question!

What are you going to do?

As an all-round ICT employee, you are the first point of contact for ICT-related reports within the AWL organisation, with offices in the Netherlands, China, America, the Czech Republic and Mexico. You provide support and instructions to users, both remotely and on-site. You are also responsible for analysing and fixing malfunctions and problems with systems and applications. You work closely with colleagues to solve complex IT challenges, document incidents and contribute to the improvement of internal processes. You also proactively monitor systems to identify and resolve problems early.

This will be your day

	8:00	Full of enthusiasm, you start your day. After grabbing a cup of coffee, you get to work. You start the day by checking the ticket system and checking whether any support requests have priority. Because of the time zone differences, you often start with the tickets from China.
	10:00	After all the urgencies, you move on to resolving open tickets, helping colleagues with their technical problems. This can range from resetting passwords to solving network problems, such as configuring VPNs and the like. You may also need to help recover lost data or troubleshoot company software problems.
	13:00	After lunch break and a walk outside with your colleagues, you continue working on your tickets and document common problems and solutions in the knowledge base. You then see in the ticket system that a new colleague is starting in a few weeks' time. You start working on the account and the necessary hardware, such as a laptop or smartphone.
	15:00	Colleagues from America and Mexico come online, bringing in new requests. You assess these support requests by priority and start solving the most urgent problems.
	16:30	The day has flown by! You wrap up the day and close your laptop. Feeling satisfied, you return home.

Your tasks:

	65%	Resolving incidents via ticket system or by phone
	15%	Onboarding of new employees (accounts, rights, hardware)
	10%	Installing and preparing IT equipment
	10%	Organising and managing various IT documents

Your choice: Introduction and response

AWL stands out for its commitment to being a good employer, with ‘caring for others’ at its core. Learning from one another and collaborating on innovative high-tech solutions are central to our approach. Colleagues are engaged, and there is ample opportunity for personal and professional development. This creates a dynamic environment where opportunities and ideas are embraced. We believe in our people! Down-to-earth and straightforward, at AWL you work in an international setting with passionate professionals. With offices in the Netherlands (HQ), Czech Republic, China, Mexico, the United States, and the United Kingdom, we work hard and together with over 700 colleagues to deliver global productivity for our customers.

For job-related questions, please contact Jacco Wittingen, Team Leader IT Operations, on telephone number 0341 411 811 and for questions about the procedure, please contact Priya Jhorai, Corporate Recruiter, on 06-30804062. We believe it is important that you get a good impression of the position and your future colleagues. That is why a half-day work shadowing session is part of the procedure. AWL-Techniek does not accept unsolicited assistance from intermediaries / employment agencies or other third parties for our vacancies. CVs offered by the said parties (in any form) to any AWL employee, without a valid written request from our Corporate Recruiter or HR colleagues, are considered public information and AWL is not liable for any compensation.

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